We have additional resources such as installation guides on products that we offer here at One Source RV. We focus mostly on service part replacements and informational videos to showcase the importance of products we sell and step by step guides on how to install them.

Shipping

We are dedicated to getting our customers their deliveries quickly. If you order by 2 pm EST, Monday - Friday, then your order will go out of our warehouse on the same day. Any orders received after 2 pm will go out the next business day. We ship out of our Warehouse 5 days a week, Monday - Friday. If you are ordering after 2 pm but would like for it to go out the same day, then please give us a call and we will see what we can do.

**Please note any items on backorder or dropship orders and
their estimated availability dates will impact the shipping date.

We ship primarily UPS and USPS, but we sometimes use FedEx as well.

Fed Ex and UPS will not deliver to a PO Box. Not all items can be shipped via US Mail which can deliver to a PO Box. If possible we will ship these items by US Mail, otherwise we will require a physical address. Also large bulky items cannot always ship to PO boxes.

If you are looking for expedited shipping please give us a call. We must verify quantity and location of the item before we can promise expedited shipping. This will also be an additional charge to your shipping costs.

Pickups can be arranged. Please call if you are trying to arrange for pick up.

We can do custom orders depending on certain specifications. Just reach out to our customer support by chat or call 407-908-1133 for inquiries.

Product Inquiries

To best identify what part or component you need our customer service representative would need the manufacturer part number or model and serial number.

Requirements for information vary depending on the part, additional information may be needed. Luckily our customer service representatives have extensive RV knowledge to help you get the right part the first time.

Returns

Please contact us before initiating a return. Returns will not be accepted without a Return Merchandise Authorization. Merchandise must be in the original packaging and be in a resalable "New" condition.


Damaged items must be reported immediately.

Incorrect or damaged items that are received at fault of the shipper are subject to a full refund or exchanged for the correct product.

All other returns must be made within 14 days with prior authorization from the shipper.

Buyer will be responsible for shipping costs and will be subject to a 20% restocking fee.

Due to COVID-19 and the overwhelming demand, the buyer will be responsible for shipping costs and will be subject to a 50% restocking fee on the return of all sanitation products.

Shipping charges are never refunded.

If item(s) fail after 30 days, it is up to the manufacturer’s warranty for repair or replacement.

Special order items, electrical items, and items that require freight truck shipping are not returnable.

Returns are only accepted at the location below. No exceptions!

A refund for returned goods (In original condition) will be made as soon as the product is received and inspected.


Please contact us at 407-908-1133 with any return product inquiries.


Return to address:

One Source RV

Attn: Returns Dept.

2004 Wood Court Suite C

Plant City, FL 33563

Customer support

Call us at 407-908-1133

Send a message

Click on chat with us in the bottom right corner to connect directly.

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