This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.onesourcerv.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18 .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at e-comm@onesourcerv.com or by mail using the details provided below:

One Source RV
[Re: Privacy Compliance Officer]
One Source RV LLC, 2004 Wood Court, Suite C, Plant City FL 33563, United States

Shipping

We are dedicated to getting our customers their deliveries quickly. If you order by 2 pm EST, Monday - Friday, then your order will go out of our warehouse on the same day. Any orders received after 2 pm will go out the next business day. We ship out of our Warehouse 5 days a week, Monday - Friday. If you are ordering after 2 pm but would like for it to go out the same day, then please give us a call and we will see what we can do.

**Please note any items on backorder or dropship orders and
their estimated availability dates will impact the shipping date.

We ship primarily UPS and USPS, but we sometimes use FedEx as well.

Fed Ex and UPS will not deliver to a PO Box. Not all items can be shipped via US Mail which can deliver to a PO Box. If possible we will ship these items by US Mail, otherwise we will require a physical address. Also large bulky items cannot always ship to PO boxes.

If you are looking for expedited shipping please give us a call. We must verify quantity and location of the item before we can promise expedited shipping. This will also be an additional charge to your shipping costs.

Pickups can be arranged. Please call if you are trying to arrange for pick up.

We can do custom orders depending on certain specifications. Just reach out to our customer support by chat or call 407-908-1133 for inquiries.

Product Inquiries

To best identify what part or component you need our customer service representative would need the manufacturer part number or model and serial number.

Requirements for information vary depending on the part, additional information may be needed. Luckily our customer service representatives have extensive RV knowledge to help you get the right part the first time.

Returns

Please contact us before initiating a return. Returns will not be accepted without a Return Merchandise Authorization. Merchandise must be in the original packaging and be in a resalable "New" condition.


Damaged items must be reported immediately.

Incorrect or damaged items that are received at fault of the shipper are subject to a full refund or exchanged for the correct product.

All other returns must be made within 14 days with prior authorization from the shipper.

Buyer will be responsible for shipping costs and will be subject to a 20% restocking fee.

Due to COVID-19 and the overwhelming demand, the buyer will be responsible for shipping costs and will be subject to a 50% restocking fee on the return of all sanitation products.

Shipping charges are never refunded.

If item(s) fail after 30 days, it is up to the manufacturer’s warranty for repair or replacement.

Special order items, electrical items, and items that require freight truck shipping are not returnable.

Returns are only accepted at the location below. No exceptions!

A refund for returned goods (In original condition) will be made as soon as the product is received and inspected.


Please contact us at 407-908-1133 with any return product inquiries.


Return to address:

One Source RV

Attn: Returns Dept.

2004 Wood Court Suite C

Plant City, FL 33563

Customer support

Call us at 407-908-1133

Send a message

Click on chat with us in the bottom right corner to connect directly.

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